For consumers

Energy Provider Company

Among the priority activities of ENERGYTRADE LLC is to ensure reliable and uninterrupted supply of natural gas and electricity to industrial and budget consumers in Ukraine

Gas supply

kn_a

 

Provide information about the customer and a statement of

entering into a contract and send us on

email address: info@etr.com.ua

Electricity supply

kn2_a

 

Provide information about the customer and a statement of

entering into a contract and send us on

email address: info@etr.com.ua


 

Electrical safety

The procedure for provision of messages about the threat of electrical safety:

The procedure for filing consumer complaints, complaints, complaints and their consideration determined by the normative legal acts, the list of which is posted on this web site, as well as Laws of Ukraine "About addresses of citizens", "On access to public information" and other applicable laws.
Send a message about the threat to electrical safety, LLC "TRADENOMI" you can:
-contact number:(050) 504-50-12,
-sending an email to (hidden) (putting in the subject "Threat to safety")
-during personal visit at the address: Kharkov, vul.Rymarskaya, house.23.

In case of detection of events:

In case of fire appliances, electrical units, immediately disconnect them from the mains, if necessary, call the fire service by phone "101".

If there is dismantling of power lines by persons who are not employees of the Operator of the distribution system, the theft of or damage to equipment, vandalism or other illegal acts should immediately contact the National police according to number "102".

Timely communication about the threat of electrical allows you to quickly react and quickly isolate events that represent a threat to the safety of people, animals, can cause failures in equipment operation or industrial accidents.

Be careful!

Settlement of Disputes

In case of disputes or disagreements that may arise regarding the interpretation and application of the Natural Gas Supply Agreement or in connection with it, or other disputes that may arise during the interaction between the Supplier and the Consumer will be resolved by correspondence, negotiations and consultations

  •  If it is impossible to reach an agreement between the Parties by correspondence or in the course of negotiations and consultations, the Parties have the right to apply to the Regulator or its territorial division and / or refer the dispute to the commercial courts of Ukraine.
  • Dispute settlement by the Regulator or its territorial subdivision is carried out in accordance with the procedure approved by the Regulator. Appeal to the Regulator or its territorial division does not deprive the Party of the right to resolve the dispute in court.

Contact information of those responsible for resolving disputes

Director Manzhos Vadym Andriyovych: tel +38 (050) 5045012

Address: Ukraine, 61057, Kharkiv, street Rymarska, 23

Email: info@etr.com.ua

Hours: 9am to 6pm Monday to Friday